Terms & Conditions - Khadimstore.shop

We make every reasonable effort to ensure that product descriptions, images, prices, colors, sizes, and other information displayed on our website are accurate.

However, minor differences in color or appearance may occur due to lighting, photography, or individual screen settings.

Product availability may change without notice. If an ordered product becomes unavailable, we will contact you and offer an appropriate solution.

All product prices displayed on our website are in PKR and subject to change without prior notice.

The price applicable to your order will be the price displayed at the time you place the order, unless there is an obvious pricing or technical error.

We reserve the right to correct pricing errors and, where necessary, cancel an order affected by such an error.

When you place an order, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order in certain circumstances, including:

• Product unavailability
• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Pricing or technical errors
• Repeated refusal or failure to receive previous orders

If we cancel an order after payment has been made, the applicable amount will be refunded according to our refund procedure.

After placing an order, you may receive an order confirmation through the contact information provided by you (SMS, Email, or WhatsApp).

Please make sure your name, phone number, delivery address, and other order details are correct before submitting your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If Cash on Delivery (COD) is available, the customer is responsible for accepting the parcel at the provided delivery address and paying the applicable amount to the courier.

Customers are requested not to place orders unless they genuinely intend to receive them.

Where supported by the courier service, customers are allowed to open and inspect the parcel before accepting it.

If you notice visible damage, a wrong item, or another obvious issue, please inform the courier and contact us immediately.

We aim to dispatch orders within the estimated processing time mentioned on our website (typically 2 to 4 working days across Pakistan).

Delivery times may vary depending on location, courier operations, weather, public holidays, unforeseen circumstances, or other factors beyond our control.

Once the order has been handed over to the courier, delivery is subject to the courier company's schedule and procedures.

Although we do our best to ensure timely delivery, we cannot guarantee an exact delivery date or time.

We will not be responsible for delays caused by circumstances beyond our reasonable control, including courier delays, natural disasters, strikes, road closures, or other unforeseen events.

We offer a 7-day return policy for eligible products.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.

The item may need to be returned in its original condition and packaging, along with any accessories or items included with the order.

Return requests may be subject to verification before approval.

A return may not be accepted where the product:

• Has been used, washed, damaged, or altered by the customer
• Is returned without its original packaging where packaging is required
• Has been damaged due to improper handling by the customer
• Is returned after the applicable 7-day return period
• Shows signs of intentional damage or misuse

Certain products may have specific return conditions, which will be mentioned on their respective product pages.

If you receive a manufacturing-defective item or an item different from what you ordered, please contact us with your order details and clear photos or videos of the issue.

After verification, we may offer a replacement, exchange, refund, or another appropriate solution depending on the circumstances and product availability.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution.

Any applicable difference in product price or delivery charges will be communicated before processing the exchange.

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable banking or payment-service procedures.

Shipping or other charges may be non-refundable where applicable, except where the issue resulted from our error or a defective/incorrect item.

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

We reserve the right to cancel an order where necessary due to product availability, pricing errors, suspected fraud, or other legitimate reasons.

Customers are responsible for providing accurate information, including Full name, Contact phone number, Delivery address, and City.

We are not responsible for failed delivery caused by incorrect or incomplete information provided by the customer.

We respect your privacy and handle customer information responsibly.

Information provided during checkout may be used for purposes such as processing orders, arranging delivery, contacting customers regarding their orders, providing customer support, and improving our services. We do not intentionally misuse customer information.

Customers agree not to misuse our website or attempt to gain unauthorized access, interfere with website functionality, submit false or fraudulent information, or use the website for unlawful purposes.

All original content on our website, including logos, brand names, photographs, graphics, designs, text, and other materials, belongs to our store or its respective owners.

Our store may use third-party services such as payment providers, courier companies (e.g. Trax, CallCourier, Leopard, PostEx), hosting providers, or other service providers.

We make reasonable efforts to provide accurate information and reliable services. However, we cannot guarantee that the website will always be available, error-free, or uninterrupted.

We reserve the right to update these Terms & Conditions, return policy, or other store policies whenever necessary. Any updated version will become effective once published on our website.

If you have any questions regarding these Terms & Conditions, orders, returns, exchanges, or any other matter, please contact our customer support team through our WhatsApp or Contact page.