Shopping with us
Common questions
Open any question below. Each panel works with a mouse, keyboard or touch.
How do I place an order?
Open a product, choose its available options and quantity, then add it to your bag. Review the bag, continue to checkout, enter the required address details and place the order.
How do I pay for an order?
After placing an order, its payment page shows the active methods and the details required for each one. A submitted transfer does not confirm the order until staff verifies it.
Where can I check my payment state?
The order payment page shows whether details have not been sent, are awaiting verification, were verified or were rejected. Signed-in customers can also see the same state in order history.
Where does PearlzShop deliver?
PearlzShop is based in Lahore and delivers across Pakistan.
What is the return policy?
Request a return within 7 days of delivery. The product amount is refunded in full, the delivery charge already paid is not refunded, and you are not charged anything to send the item back.
Trying an item on and taking it off is fine when it remains in the condition sent. An item showing wear, a dent, damage or a similar mark cannot be returned.
Once the return is received and accepted, the refund reaches you within 3 days.
Do I need an account to browse?
No. The storefront, categories and products are available without signing in. A signed-in account provides saved addresses and order history.