Hassle-Free Returns
7-Day Return & Exchange Window
We offer a 7-day return policy for eligible products. If you receive a faulty, damaged, or incorrect item, contact us within 7 days of receiving your parcel.
How Our Return Policy Works
1. Faulty or Incorrect Items
If you receive a manufacturing-defective item or an item different from what you ordered, please contact us with your order number and clear photos/videos of the issue. We will arrange a replacement or refund promptly.
2. Parcel Inspection at Doorstep
Where supported by courier services, customers are allowed to open and inspect the parcel before accepting it. If you notice visible damage or a wrong item, inform the courier and contact us immediately.
3. Size & Product Exchanges
Need a different size? Exchanges are subject to product availability. If the requested size is unavailable, we will offer an alternative or store credit.
4. Refund Processing
Where a refund is approved, it is processed via Bank Transfer / EasyPaisa / JazzCash within 3-5 business days of receiving and verifying the returned parcel.
Eligible & Non-Returnable Conditions
- Item in original condition with tags and packaging intact.
- Unworn, unwashed, and unstitched items (trying on for size is allowed).
- Manufacturing defect or wrong color/size sent by us.
- Requested within 7 days of delivery.
- Product has been used, washed, damaged, or altered by the customer.
- Returned without original packaging or tags.
- Damaged due to improper handling or intentional misuse.
- Return initiated after the 7-day period has passed.
How to Initiate a Return
Simply send a WhatsApp message to our customer care team with your Order Number and a quick photo/video of the product. Our team will guide you through the return or exchange pickup process immediately.